1. Parties and status
This engagement is between Monarch Digital Holdings Ltd, company number 16242511, trading as Monarch (“Monarch”, “we”, “us”), and the individual named during onboarding (“you”).
2. Scope of our work
We will provide only the service selected and paid for. A one-off Self Assessment engagement normally covers preparation of one UK tax return for the stated tax year from information supplied by you, reasonable queries arising from that information, calculation of the tax position, and electronic submission after your approval. Additional tax years, amended returns, enquiries, investigations, bookkeeping, accounts reconstruction, complex capital gains, digital assets or other work are outside scope unless agreed in writing.
3. Your responsibilities
You remain legally responsible for the completeness and accuracy of information supplied, keeping adequate records, reviewing the completed return, approving it before submission, and paying tax by the applicable deadline. You must promptly disclose all income, gains, reliefs, benefits, student loans, pensions, property, digital assets, overseas interests and other matters relevant to the return. We may rely on the information and documents you provide unless we agree otherwise.
4. CIS deductions and repayments
Where relevant, we will reconcile CIS deductions using the statements and records you supply. Any repayment estimate is provisional and remains subject to HMRC processing, set-off against liabilities, security checks and enquiry. We do not guarantee a repayment amount or processing time.
5. HMRC authorisation
You authorise us to request formal authority to act for the agreed tax services. HMRC authority is completed separately through the relevant digital handshake, online authorisation or form. Acceptance of this engagement does not itself create HMRC authority. You must complete HMRC’s authorisation process before we can access or discuss information on your behalf.
6. Fees, payment and refunds
Displayed consumer prices are the total charged. Monarch is not VAT registered and does not charge VAT. Fixed fees assume complete, orderly records and the stated scope. We will explain and agree any additional fee before undertaking extra work. Payment is normally due before work begins. If we cannot accept the engagement following identity, conflict or anti-money-laundering checks, sums paid for work not performed will be refunded. Fees for work already performed may be retained where lawful and fair.
7. Identity and anti-money-laundering checks
Our appointment is conditional on satisfactory identity, risk, conflict and anti-money-laundering checks. We may request further evidence, decline or end an engagement, or make a disclosure where required by law. We may be prohibited from telling you about certain disclosures.
8. Deadlines and late information
We will use reasonable care to meet agreed deadlines when complete information is received by the stated cut-off. We are not responsible for penalties, interest or loss caused by incomplete, inaccurate or late information, delayed client approval, HMRC systems or events outside our reasonable control.
9. Advice and reliance
Our advice is based on the law, published practice and facts known at the time. It is provided solely for you and the agreed purpose. Tax treatment can depend on interpretation and HMRC may take a different view. You must tell us if facts change or if advice is to be used for another purpose.
10. Electronic communications and data
You agree that we may communicate electronically and use reputable service providers to deliver the engagement. Electronic communication carries inherent risks. We will process personal information for engagement, legal, regulatory and legitimate business purposes as described in our Privacy Policy. You must not send Government Gateway passwords or authentication codes.
11. Liability
We will perform the agreed work with reasonable care and skill. Any limitation or exclusion of liability must be fair, lawful and consistent with our professional obligations. Nothing excludes liability that cannot legally be excluded, including liability for fraud or fraudulent misrepresentation.
12. Termination and complaints
Either party may terminate the engagement in writing. You remain responsible for fees and obligations arising before termination. We may suspend work for non-payment, missing information, failed checks, abusive conduct or legal and regulatory reasons. Complaints should first be sent to info@monarchx.co.uk so we can investigate and respond.
13. Entire agreement and severability
This engagement, the proposal, privacy notice and any written scope changes form the agreement between us. If a provision is unenforceable, the remaining provisions will continue where legally possible.
Before accepting
Please also read our Privacy Policy. HMRC agent authorisation, identity verification and acceptance of an engagement are separate steps.